Returns
What is the return policy and how do I return my product?
Our products are top quality name brand merchandise, but if by chance you are not completely satisfied with your order you may return it within thirty (30) days for a refund or exchange, provided that:
a) Customer must request and receive prior approval and a Return Authorization Number from ValueShops.com by contacting customer service.
b) Products are still in their original box and packing.
c) All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Pool cues must be unused and un-chalked.
d) Original shipping & handling charges are not refundable. Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as dining tables, game tables, etc. that must be shipped via freight truck and in some cases it costs more to return an item than to keep it.
e) Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns. You will also need to insure the package for the full amount of your order as you will need to file a claim if the package is lost or damaged on its way back to us. Please retain tracking information from the shipper until you have been credited. We highly recommend using a reputable carrier capable of providing proof of delivery.
f) A 15% restocking fee may be deducted from refund for all returned, non-defective merchandise.
Any orders that are refused upon delivery, undeliverable or cancelled after being shipped will be subject to the above return policy. Please note that outgoing shipping charges as well as return shipping charges will be deducted from your refund if any order is refused or undeliverable.
If you have any questions about our policy please send us an email or call us at 1-888-887-9992.
When will my credit appear on my account?
Credits usually take 2-5 business days from the time we receive your returned item(s).
